CompleteShop Update Quiz 2005-06

What is the purpose of the new Damage Limiter when importing estimates into CompleteShop?
1. The Damage Limiter limits the amount of damage that can be accepted into the repair order system so as not to book too many repair jobs in a given day.
2. The Damage Limiter allows CompleteShop to automatically assign a Damage Profile type based on the number of labor units and dollars in parts on the imported estimate.
3. Both A and B
4. Neither A nor B
Where are the Damage Profile and Limiter parameters set in CompleteShop?
1. Go to Setup, Installation Options, Profile Tab and Identify specific Damage Profiles first, then the Limits for each profile 2nd.
2. Go to Setup, Damage Profile and Limits, setup Damage Profiles first, then set the limits to those profiles 2nd.
3. Both A and B
4. Neither A nor B
How can the new supplement lines that are hidden by the new Estimating Interface describing negative items now replaced versus repaired, be viewed again in the repair order?
1. There is a checkbox at the bottom of the worksheet - if it is checked, the hidden negative lines will be displayed with the others.
2. There is a checkbox at the bottom of the labor and part screen that when checked display the previously hidden estimate lines.
3. Both A and B
4. Neither A nor B
How can the creation of duplicate insurance company names be stopped in CompleteShop?
1. Be sure to delete the insurance company name from the estimate being imported prior to starting the import, then manually enter it in the repair order under insurance company.
2. You cannot stop the automatic creation of duplicate insurance company names in CompleteShop, it's just going to happen.
3. Go to Installation options tab 7 and click the box to disable automatic creation of insurance companies when importing estimates.
4. Just go to reports and select Merge option, click the drop-down list of Insurance Companies to merge, and hold the Ctrl key while clicking each one, then click Merge. All similarly named insurance companies will now be merged.
How is the lookup of existing insurance companies reset so that it is no longer case sensitive?
1. Go to Setup, Installation Options, click on tab 7 and uncheck the box "Case Sensitive".
2. Instruct all of the estimators to use their CAPS LOCK when filling in estimates so that they are all in CAPS when imported into CompleteShop.
3. Go to the Menu Bar, Click Edit, Keyboard Entry, select the Case Sensitivity window, and check NO.
4. When you upgrade to the latest version of CompleteShop, it will already be reset as non-case sensitive.
What reason would there be for having a 2nd email account within CompeteShop?
1. Vendors have a need for more than one email, so do fleet accounts, customers could benefit by the additional contact location.
2. If there are two concerned individuals that both want to be updated regarding the status of their vehicle, you can list both of them in the RO.
3. Both A and B
4. Neither A nor B
How can Automatic Notes for Parts, Labor, and RO Dated Out be turned on in CompleteShop?
1. Automatic Notes is too much of a burden, it clutters up the Notes section and makes it difficult to see the important notes made by estimators and staff.
2. Go to Setup, click on Notes, check the boxes for Parts, Labor, and RO Dated Out and it will activate.
3. Get the upgrade to the latest version of Rome CompleteShop and it's already defaulted with Auto Notes for these areas.
4. None of the above.
When a supplement is accidentally imported into the E1 estimate in CompleteShop, how can the multiple lines be easily reset to S1 as intended?
1. Through the Tools menu in the RO the level number for multiple lines can be changed at the same time, change them there to S1.
2. Go to the main menu with the RO open, click on the Setup Menu, click on Levels, and reset the levels on all lines highlighted to the desired level.
3. Both A and B
4. Neither A nor B
How are more than one image at a time imported into an existing RO File Jacket?
1. You can only import one image file at a time.
2. It's safer to only import one picture, or scanned image, or file at a time, otherwise the images can get garbled.
3. From within the RO, click on File Jacket, select desired scan type, click on the "Import" pull-down menu on the Scan and View screen, select Multiple Images option.
4. None of the above.
How can users be prevented from changing the settings on the color documents scanner to such a high resolution, that the images take up so much hard drive space and slow down the function of CompleteShop?
1. Color documents generally always take up more space than black and white, new security settings prevent unlicensed users from changing scanner settings to higher resolution.
2. Color Documents could always be scanned in CompleteShop, it's just that now they are scanned and stored in a more efficient format.
3. Both A and B
4. Neither A nor B
What is the best way to contact Rome's Tech Support to fix error messages that come up on the computer screen?
1. Error messages from CSW can now be emailed directly to Rome Tech Support from within CSW. Email them if one comes up.
2. Emails from within CSW directly to Rome Tech Support will be extremely helpful to them for diagnosing problems in the program.
3. Email messages from within CSW also show the Shop Name, even for error 37's.
4. All of the above.
Which of the following statements are true regarding "Staging" when setting filters on the RO Part Status Grid?
1. Staging is a means of filtering parts to show only those vehicles that are not yet in process of production or "In-Shop".
2. Staging only affects cars "not in shop", when the box is checked, "in shop", staging is no longer an active filter for that vehicle.
3. Staging is the process of preparing a vehicle for production while it is not in the shop. viz. Awaiting insurance approval, ordering and receiving parts, schedule issues for technicians.
4. All of the above.
What is significant about an added filter option for Parts Reports for Staging?
1. Parts reports can now include specific listings sorted to show how many vehicles have parts in stock and are ready to start, even when they are not at the shop.
2. If all parts to vehicles "in shop" have all been ordered, now a simple report can show parts needed for vehicles awaiting their arrival, but are not yet here.
3. A report is now available that would show all parts that are here for vehicles that are not here, a quick call can bring them in when techs are available.
4. All of the above.
When are Automatic Notes created for parts in the Notes of an RO?
1. When estimates and/or supplements are converted into the RO.
2. When the order parts checkbox is checked at the top of the RO screen.
3. Both A and B
4. Neither A nor B
Define "Mission Critical" Parts in CompleteShop.
1. These are parts that are minimally required to process a repair through paint, but not enough to complete and deliver the vehicle.
2. Absence of Mission Critical parts would cause a "Stall" or delay in the process of production if not received timely.
3. A, B and D
4. Mission Critical Parts allow for early assignment of vehicles that will not get stopped or halted in production once started, thus reducing cycle time.
How are due dates of parts determined automatically in CompleteShop?
1. At the Part Order screen, by checking the date due box, and inserting the number of days these parts are expected, CSW will convert it to the correct due date.
2. In vendor setup file, check the terms tab, and indicate the number of days plus today for parts delivery, it will automatically set the correct date by adding the indicated number of days to the order date.
3. Both A and B
4. Neither A nor B
How can a list of parts that may need to be returned because they were involved with a negative supplement or otherwise, be displayed on screen?
1. Click on Parts button in RO, click drop-list menu on Part Status, click on Excluded Parts that may need to be returned.
2. Click on Parts Control Panel, click on desired RO, click on Parts, click drop list for Order Status, click "excluded" parts, click at bottom of screen to display excluded parts.
3. Both A and B
4. Neither A nor B
How are transactions from parts, sublet and miscellaneous areas with labor accounts added to the True Cost of Labor and Efficiency Reports?
1. They already are included in the report with the latest update of CompleteShop.
2. Go to File Menu, click on Payroll, then Timecard, then True Cost of Labor, and select box to Add specifically these types of labor.
3. Both A and B
4. Neither A nor B
Which of the following best describes the functional changes with the New Look of the Toolbar Buttons in CompleteShop?
1. The New Schedule is the Old Production, and the New Production is the old Calendar.
2. The New Schedule is the Old Calendar and the New Calendar is the old Production.
3. The New Schedule is the Old Calendar, and the New Production is the old Schedule.
4. None of the above.
Which new toolbar buttons constitute the New Control Panel in CompleteShop?
1. Calendar; Schedule, Parts, Production, Red Alert, Customer Service.
2. Parts, Calendar, Production, Dispatching, Red Alert, Customer Service.
3. Customer Service, Red Alert, Dispatching, Parts, Production.
4. None of the above, all of the new buttons make up the Control Panel.
How many Security Groups should each user belong to?
1. One.
2. Two.
3. Three.
4. As many as fit the various job descriptions in the shop.
What is done to assure existing users still have access to their assigned work areas in CSW immediately after a release update of CompleteShop?
1. Go to Security and immediately grant everyone individual access to all screens and functions so that business does not stop.
2. Open each user's group account and review all user settings to be sure they still have access even with new functions in CSW.
3. Do nothing to grant access, that is the default, go to Security to deny access to any of the new features in the update.
4. None of the above.
When does the Customer's First and Last Name, and both writer's fields on the RO become restricted to changes?
1. Only when these fields already had data in them.
2. After an estimate is imported into the RO when it was setup to import into an existing RO or Supplement.
3. Both A and B
4. Neither A nor B
Beyond restoring a shop's lost data files, what more does a full Dump/Restore provide in the newest release update?
1. Depending on the preferences set in the full dump program setup, the Full Restore can also restore copies of the images stored in the customer files.
2. If setup to do so in the Dump/Restore program, Full Restore can not only bring up lost shop data, but also scanned copies of authorization signatures and invoices.
3. Both A and B
4. Neither A nor B
What are some advantages of using the enhancement of Damage Profiles and Limiter?
1. The Damage Profiles allow users to view all of the work in the shop according to severity, and Limiters help CSW automatically determine which profile is most appropriate.
2. Using both Damage Profiles and setting up the Limiter to match a shops performance and workload, helps users schedule workflow more accurately, and work closer to capacity.
3. Insurance companies won't want to use the Cycle-Time calculations developed from these tools. They only want to count "Keys to Keys", without regard for problems out of the shop's control.
4. Both A and B

CompleteShop Update Quiz 2005-06

Updates to Trainer-In-A-Box Modules 1, 2, 7,& 9