TOPICAL SLIDE PRESENTATIONS

ESTIMATING AND MANAGEMENT

• Automotive Frame Types

• Automotive System Analysis (PDA file)

• Fuel System Analysis

• Exhaust System Analysis

• Business Writing Aids

• Relationship Strategies

• Time Analysis and Use  

  • Printable copy of Daily Planner form

  • Printable copy of Weekly Time Log and Analysis Sheet

• Non-Verbal Communication

  • Dr. Metcaff Notes from Video

• Conflict Management

• Difficult People (Notes from Video)

• Consultative Body Shop Sales

• Process Improvement (Slide Show)

  • Process Improvement Printable Handout

• Telephone Use Tips