User Support Responsibilities
Tech Programs	Labs	Tech Programs	Labs
Arlene * HelpDesk * User Accounts * Group Drive Permissions * Email Lists		Erik *Exchange (Email) *Streaming Media (WPMD) *Medicat (backup) *Switchboard (backup) *DigiClock (backup) *A&R evening support * User Accounts	Erik * BE-10 * BE-11 *ME2J
Harry * Web Servers * Library Systems (Sirsi, DRA & PS support) * ITC Software * Student Util batch files * ContentDm * Verisign certificate install * DeepFreeze * Ghost	Harry * BE12 * LC137 * LC203  *Library Main Floor	MA *Backups *ITC *Web *Sakai *CI Track *Macintosh Support *SARS and SARS Call	MA *BE12 *Science Notebook Cart *LC 135 (Conference Room)* *Auto repair, Auto Body, AT54
Ray * Exchange * Erickson DNA/ Phone System * Digi Clocks * MediCat * Streaming Video * Ghost updates. * Web updates. *Rapid Eye	Ray * Math lab * Reading lab * ASC lab * Writing lab *Student health & Wellness Center	Rodney *Helpdesk * Resource 25 & Schedule 25 *Webviewer *Cabnetware (WD-1) *Autocad & related programs in TE 5, TE6 & TE 7 *Sakai *Visa Manager	Rodney *WD-1 *TE 5, 6, 7 (CAD/ CAM Labs) *CE-2 *LC 205 (Language Lab) *LA 3, 4, 5, 6 (CIS Labs supervisory involvement) Chris, Armando & Patrick are currently the ones who actually create & maintain the images for these labs.
Rusty * FAQ * ID System * Hour Tracking * Resource 25 & Schedule 25 * Macintosh Support * DeepFreeze * Crystal Reports * Surplus, Salvage, Loaners * Student / Instructor Evaluation scanning (backup)	Rusty * SL-110  * SL-101  * LC201	Tim * HelpDesk * SARSGrid * OnGuard * Campus Master Video Listing * ADA/508 Web Compliance * ADA/508 Facility Compliance * Fin Aid/A&R/EOP Registration wireless *Assistive Technology - ZoomText - JAWS - Kurzweil - Premier - Dragon Naturally Speaking - CCTVs * Alternate Media - Supervise Braille, Large Print, & E-Text Transcription - Supervise Video Captioning	Tim * HTC –Lab * DSPS RCD Lab *A&R/Financial Aid Registration Computers