The Oracle Academy

Set Up and Frequently Asked Questions

 

 

Frequently Asked Questions

Technical Problems

 

Some teachers encounter problems when they use Oracle iLearning because their PCs do not have the necessary plug-ins or the correct browser. We want to make sure all the teachers are equipped and can access the site properly.

 

We require that all schools use Internet Explorer (IE) 5.5 or higher to access Oracle iLearning on a T1 line. Oracle iLearning will work with slower access, but you will experience slow download time with the curriculum.

 

What is needed to access Oracle iLearning:

You can go to http://www.oracle.com/education/oukc/support/newcustomer_faqs.html#content

to see if your computer has all the necessary plug-ins. Under the sub-heading “Content Related Issues": click on “System Requirements."

 

Browser Test and the Java Virtual Machine

 

Your browser must be Java enabled. Go to the following site:

http://www-306.ibm.com/software/awdtools/netrexx/samples/scribble.html See if can scribble with your mouse after clicking on the grey area that is provided on the site. If you can, then your browser can support Java. If you don’t see the grey area, then you will need to download the latest version of Java from Sun at http://www.java.com/en/download/manual.jsp. You can also verify if Java is installed on your machine from this link.

 

RealPlayer

 

For many of the courses on iLearning, you will also need RealPlayer. You can download this by going to http://www.realplayer.com. On the top right, click on “Free RealPlayer” then under the Basic Player tab, click on "Get RealPlayer - Free".

 

Caching Option

 

Caching Option – If your school network is running on Microsoft, then ask your network admin to turn off the caching option. Having this caching option on can cause problems with student logins.

 

Flash 5 or Above

 

To download the most recent version of flash, go to http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

 

Finally:

 

Frequently Asked Questions (FAQs)

 

How do I access Oracle iLearning?

 

Students: Go to http://academy.oracle.com, log in to the STUDENT SIGN IN with your student Oracle iLearning username and password that has been provided to you by your instructor.

 

I cannot view any of the video streaming files that are part of the curriculum.

 

Your need to install RealPlayer on all their computers. RealPlayer can be downloaded for free from http://www.realplayer.com. Make sure you choose the free version of the software. You will only need the free version to view the streaming video files.

 

The quizzes do not appear when my students try to take them.

Make sure your browser is Java enabled. To enable Java, follow these directions: Tools->Internet Options-> Advanced -> Microsoft VM section  The bottom of the 3 checkboxes should be checked at the very least, but checking all three is ok as well.

 

If there is no Microsoft VM option shown here, that means the Microsoft VM (for Java) is not installed and the assessments will fail. It needs to be installed. See the Browser Test and the Java Virtual Machine: section at the beginning of this document.

 

I cannot view the new Flash content.

 

You need to install Flash Player for your computer. Flash player can be downloaded for free from the following site:

http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

 

Can I access Oracle iLearning through a Mac PC?

 

No, Oracle iLearning is not certified on the Mac environment. Many of the curriculum features such as quizzes and tests will come up.

 

If you have any questions or comments, please check with your Instructor.