Suzanne Crawford
Directions: Imagine that you work at this company and have just received the letter below. Do you understand what this person is trying to say? Why or why not? If you were John’s friend and he had shown you this letter, what might you suggest to him as ways to improve it?
Lemon Cars Company
1234 Camino Road
Bergtown, CA 92999
July 9, 2007
Dear Sir or Madam:
I recently bought some accessories for my car. From your company. The accessories arrived in yesterday’s mail. Unfortunately, missing one that I ordered.
I need you to send all the parts. That I paid for.
The packing list is attached. For your information. It shows what should have been in the order. With the missing item circled.
Please send me the rest of my order. As soon as possible. Because until you send the parts that I ordered. I cannot fix my car.
Thank you.
Sincerely,
John Hopeful