FAQ - Invalid User on https://cerritos.onbio-key.com

Invalid username provided

 

If you are getting this error when logging into https://cerritos.onbio-key.com

 Invalid username page

You will need to reset your password.

  1. Close your browser and open a new browser
  2. Go to https://portal.cerritos.edu  
  3. DO NOT LOGIN
  4. Click "User Self-Service"
  5. Enter your username. If you are a student, your username will be your Student ID number.
  6. Select "Reset Forgotten Password"
  7. You have 2 options:

    Password Reset Options

    • If you know the answers to the challenge questions you set up, select "3 Challenge Answers" to reset your password.
    • If you have a mobile phone number registered with your account, select "One Time Passcode." Enter the password sent to your mobile phone reset your password.

 

If the text message has not arrived, click on the link "Select a different option for a One Time Passcode" to see all of the options available to you.

OTP Options

Once you have the new password please login here https://cerritos.onbio-key.com 

 

It is recommended that you enroll a personal email account in addition to a mobile phone number.