FAQ - Zoom Phone FAQs
Zoom Phone Frequently Asked Questions
Getting Started
What is Zoom Phone?
Zoom Phone is a cloud-based phone system integrated into the Zoom desktop and mobile applications. It allows users to make and receive phone calls, access voicemail, manage call settings, and use call-handling features.
Do I need the Zoom application installed?
Yes. The Zoom desktop client or mobile app must be installed and running to make or receive Zoom Phone calls. If the Phone tab is missing, try signing out and back into Zoom or restarting your device.
Where can I find Zoom Phone?
Open the Zoom desktop or mobile application and select the Phone tab.
Making Calls
How do I make a phone call?
- Open Zoom and sign in.
- Select the Phone tab.
- Enter a phone number or search for a contact.
- Select the phone icon to place the call.
What methods can I use to dial a number?
- Use the dial pad.
- Copy and paste a phone number.
- Search for a contact by name or number.
Do I need to dial 1 before entering the area code?
No. Dialing 1 before the area code is not required.
Do I need to dial 9 for an outside line?
No. Dialing 9 is not required.
Receiving Calls
How do I answer an incoming call?
- Accept: Answer the call.
- Decline: Reject the call.
- Close (X): Ignore the notification while allowing other signed-in devices to continue ringing.
What happens if I'm already on a call?
- Hold & Accept: Place the current call on hold and answer the new call.
- Send to Voicemail: Route the incoming call to voicemail.
- End & Accept: End the current call and answer the incoming call.
Can I see missed calls?
Yes. Missed calls are displayed in the History section of Zoom Phone.
During a Call
How do I mute or unmute myself?
Use the Mute or Unmute control during the call.
How do I enter an extension or PIN during a call?
Select Keypad and enter the required numbers.
Can I place someone on hold?
Yes. Select Hold to place the caller on hold and Unhold to resume the conversation.
How do I transfer a call?
Select Transfer during the call, then enter the destination number or search for a contact.
Can I add another person to the call?
Yes. Use Add Call to create a three-way conversation.
Can I convert a phone call into a Zoom meeting?
If the feature is available, use Meet to elevate the phone call into a Zoom meeting.
What additional call options might be available?
- Call parking.
- Inviting the caller to a meeting.
- Minimizing call controls while remaining on the call.
Voicemail
How do I check voicemail?
- Open Zoom.
- Select Phone.
- Select Voicemail.
- Choose a message and select Play.
Will I receive voicemail notifications?
Voicemail notifications may be sent by email. You may receive a transcription of the voicemail by email.
Do Not Disturb
How do I enable Do Not Disturb?
- Select your profile picture in Zoom.
- Select Do Not Disturb.
- Choose a duration.
What happens when Do Not Disturb is enabled?
Incoming calls will not ring in Zoom for the selected duration.
Blocking Calls
How do I block a phone number?
- Open Zoom Phone History.
- Locate the number.
- Select Block Number.
- Choose a reason.
- Confirm the block.
How do I manage blocked numbers?
- Sign in to the Zoom web portal.
- Navigate to Phone, then Settings.
- Locate Blocked List.
- Add, remove, or edit blocked numbers and prefixes.
Troubleshooting
I don't see the Phone tab. What should I do?
- Sign out of Zoom and sign back in.
- Completely exit and reopen Zoom.
- Restart your computer or mobile device.
- Verify that Zoom Phone has been assigned to your account.
- Contact the Cerritos IT Help Desk if the Phone tab remains unavailable.
Why am I not receiving call notifications?
- Check whether Do Not Disturb is enabled.
- Confirm that Zoom is running and signed in.
- Verify that notification permissions are enabled on your device.
- Check your call-forwarding and routing settings.
Need Additional Help?
Contact the Cerritos IT Help Desk Team for assistance below:
- IT Service Desk phone: 562-467-5626
- IT Service Desk email: Helpdesk@cerritos.edu