IT Support Responsibilities
The individual techs and their assigned areas / computer labs are listed below.
Sr. Technical Support Specialist Name | User Support Responsibilities |
---|---|
Erik Duane |
(Backup: John Ella) Locations Administration - Admissions Computer Labs Business Ed 108 Laptop Carts Fin Aid Cart Programs Helpdesk |
John Ella |
Backup: Erik Duane Locations Administration - Counseling Computer Labs MC 113 Laptop / Mobile Device Carts Child Dev. Center iPads Programs Exchange (Email) |
Mario Azucena |
Backup: Edward Diaz Locations Automotive Technology Computer Labs Auto Tech 25 Laptop / Mobile Device Carts Automotive Laptops Programs SARS Products (Backup) |
Edward Diaz |
Backup: Mario Azucena Locations Fine Arts (2nd Floor) Computer Labs Fine Arts 214 (Photo) Laptop / Mobile Device Carts Athletics iPads |
Andres Zuniga |
Backup: Rodney Garner Locations Multi Purpose Building - 1st Floor (Human Resources & Teacher Trac) Computer Labs PST 124 (Laptops) Laptop / Mobile Device Carts Biology iPad Cart #1 |
Rodney Garner |
Backup: Andres Zuniga Locations Administration - EOPS Computer Labs EOPS Computer Lab Laptop / Mobile Device Carts Adult Ed (Laptop Carts) Programs Helpdesk |
Sammy Hernandez |
Computer Labs Fine Arts 113 (Classroom Computers) Laptop / iPad Carts Math iPad Cart Locations MCIS, 1st Floor |
Michele Kingston | Network Connectivity/ Fiber Network Moves/Adds/Changes (MAC) Problem escalation with Vendor Maintenance/repair agreements Network Printer Configuration Third-Party (outside) Repairs Shoretel VoIP IT Standards webpage updates HP Desktops & Printers/Scanners User Hardware Recommendations & Advice (standard & non-standard) Campus Police Special Projects |
Arlene Belknap |
Help Desk User Accounts Group Drive Permissions ShoreTel VoIP Email Lists Office 365 |
Tim Kyllingstad |
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