IT Support Responsibilities

The individual techs and their assigned areas / computer labs are listed below.

Sr. Technical Support Specialist Name User Support Responsibilities
Erik Duane

(Backup: John Ella)

Locations

Administration - Admissions
Administration - Financial Aid
Administration - Student Services / Academic Affairs
Business Education
Liberal Arts (2nd Floor)
Multi Purpose Building - 2nd Floor Only
Career Services
Switchboard

Computer Labs

Business Ed 108
Business Ed 117
Business Ed 120
Business Ed 121
Business Ed 122
Fin Aid Lab
Learning Cntr. 22 (Law)

Laptop Carts

Fin Aid Cart
LA Laptop Carts (Thor & Ironman)

Programs

Helpdesk
Exchange (Email)
Photo ID System
Switchboard
Office 365 Admin
Google Admin
HP Support
Digital PCs
eLumen (SLO's)
Print Servers
Copiers (drivers & software)
Mitel (backup)

John Ella

Backup: Erik Duane

Locations

Administration - Counseling
Administration - Fiscal
Administration - Transfer Center
Child Development Center
Facilities Purchasing Complex
Health Science
Student Center - Culinary Arts
Skills Lab

Computer Labs

MC 113
Multi-Purpose Build. 103
Skills Lab 101
Skills Lab 106
Skills Lab 110
Transfer Center
Community Ed 2

Laptop / Mobile Device Carts

Child Dev. Center iPads
Child Dev. Center iPads (Skills Lab)
Counseling iPad Cart #1
Counseling iPad Cart #2
Culinary Arts iPads
Medical Assisting iPads
SLPA iPad Cart

Programs

Exchange (Email)
DeepFreeze
Base Images
Parscore
Quickbooks
DocuExplorer
Eaglesoft
Mitel VOIP

Mario Azucena

Backup: Edward Diaz

Locations

Automotive Technology
Performing Arts Center
Bookstore
Classroom Building
Public Affairs
Santa Barbara
Student Center
Student Health and Wellness
Veterans Resource Center

Computer Labs

Auto Tech 25
Auto Tech 46
Auto Tech 54
Learning Cntr. 174
Learning Cntr. 205 (Lang. Lab)
Modular Classroom 101
Multi-Purpose Build. 104
Multi-Purpose Build. 204 (Assessment Cntr)
Santa Barbara Lab
Student Activities Lab
VRC Lab

Laptop / Mobile Device Carts

Automotive Laptops
Student Health iPads

Programs

SARS Products (Backup)
Mainsaver (Facilities)
SEM Software
Server Hardware Support
Backups/Restores (Veeam/VMWare/Quantum)
PointNClick

Edward Diaz

Backup: Mario Azucena

Locations

Fine Arts (2nd Floor)
Field House
Health and Wellness Complex
Modular Classroom
Gymnasium
Weight Training
Learning Resource Center

Computer Labs

Fine Arts 214 (Photo)
Fine Arts 245 (TalonMarks)
Learning Cntr. 137
Learning Cntr. 166
Learning Cntr. 201 (CTX)
Learning Cntr. 209 (Math Lab)
Learning Cntr. 40 (Open Lab)
Learning Cntr. 62 
Learning Cntr. 8 (Library Floor)
Learning Cntr. Circulation

Laptop / Mobile Device Carts

Athletics iPads
Athletics Laptop Cart

Andres Zuniga

Backup: Rodney Garner

Locations

Multi Purpose Building - 1st Floor (Human Resources & Teacher Trac)
Physical Science & Technology
Science
Social Science

Computer Labs

PST 124 (Laptops)
PST 133 (Laptops)
PST 224
PST 227
PST 230
Science 133
Science 227
Social Science 141 (Psyc Lab)
Social Science 215 (SPSS)
Social Science 220 (AJ Lab)

Laptop / Mobile Device Carts

Biology iPad Cart #1
Biology iPad Cart #2
Chemistry iPad Cart #1
Chemistry iPad Cart #2
Earth Science iPads
Human Resources iPads
Science 129 (Laptops)
SEM Faculty iPads

Rodney Garner

Backup: Andres Zuniga

Locations

Administration - EOPS
Automotive Partners
Community Education
Math CIS (2nd Floor)
Metals
Wood Manufacturing Technology

Computer Labs

EOPS Computer Lab
MCIS 204
MCIS 206
MCIS 208
MCIS 210
MCIS 213
ME 2J
ME 3H
Woodworking 1

Laptop / Mobile Device Carts

Adult Ed (Laptop Carts)
Adult Ed iPad Cart

Programs

Helpdesk
Resource 25/Schedule 25
Rosetta Stone
Webviewer
Cabinetware (WD-1)
AutoCAD (TE)
Mitel VoIP

Sammy Hernandez

Computer Labs

Fine Arts 113 (Classroom Computers)
Fine Arts 139 (Film)
Fine Arts 234/235/239
Liberal Arts 131
Liberal Arts 134 (Hi Tech)
Multi-Purpose Build. 201 (Career Service Lab)
SAS Testing Computers

Laptop / iPad Carts

Math iPad Cart
Math Laptop Cart

Locations

MCIS, 1st Floor
Campus Police
Liberal Arts, 1st Floor

Michele Kingston Network Connectivity/ Fiber
Network Moves/Adds/Changes (MAC)
Problem escalation with Vendor
Maintenance/repair agreements
Network Printer Configuration
Third-Party (outside) Repairs
Shoretel VoIP
IT Standards webpage updates
HP Desktops & Printers/Scanners
User Hardware Recommendations &
Advice (standard & non-standard)
Campus Police Special Projects
Arlene Belknap
Help Desk
User Accounts
Group Drive Permissions
ShoreTel VoIP
Email Lists
Office 365
Tim Kyllingstad