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Office Procedures/Skills

BCOT 60 - CUSTOMER SERVICE
UNITS: 1
This course teaches the importance of effective telephone and customer service techniques in the business office and the correct manner of identifying customer wants and needs.

BCOT 131 -COLLEGE KEYBOARDING & DOCUMENT PROCESSING
UNITS: 3.5
This is a basic course in keyboarding designed to teach control of the keyboard by touch and the processing of business documents—letters, memos, reports, and employment documents. The student will learn basic computer parts and terminology.
TRANSFER CREDIT: CSU

BCOT 161- RECORDS MANAGEMENT (FILING)
UNITS: 1.5
This is a computerized filing course that covers the principles of information processing, storage, and retrieval. Instruction is given in the rules of indexing and alphabetizing. A study will be made of geographic, numeric, subject, microfilming, and magnetic tape storage systems. Practice will be given in the processing of materials, filing, indexing, alphabetizing, coding, creating filenames and filename extensions for electronic files, and storing and retrieving electronic data to and from directories and subdirectories.
TRANSFER CREDIT: CSU
 
BCOT 161- RECORDS MANAGEMENT (FILING)
UNITS: 1.5 
This is a computerized filing course that covers the principles of information processing, storage, and retrieval. Instruction is given in the rules of indexing and alphabetizing. A study will be made of geographic, numeric, subject, microfilming, and magnetic tape storage systems. Practice will be given in the processing of materials, filing, indexing, alphabetizing, coding, creating filenames and filename extensions for electronic files, and storing and retrieving electronic data to and from directories and subdirectories.
TRANSFER CREDIT: CSU
 
 

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Last Update: 7/6/2021