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Business Communication Classes

BCOT 46 (Not degree applicable) BUSINESS ENGLISH
Units: 3
This course reviews the fundamentals of grammar, sentence structure, punctuation, capitalization, spelling, and business vocabulary building.

BCOT 60 CUSTOMER SERVICE
Unit: 1
This course teaches the importance of effective telephone techniques in the business office and the correct manner of identifying customer wants and needs.

BCOT 146 BUSINESS ENGLISH FOR THE DIGITAL WORKPLACE  
Units:  3 
This course reviews the fundamentals of grammar, sentence structure, punctuation, capitalization, spelling, and business vocabulary building.

BCOT 148 EFFECTIVE BUSINESS PRESENTATIONS
Units: 3
This course is designed to develop those communication skills necessary to present effective written and oral business briefings and reports. It stresses the need to write and speak clearly, cohesively, concisely, and convincingly. Students will structure reports, both orally and written, on topics about which they are knowledgeable.

BCOT 150 INTERNATIONAL BUSINESS COMMUNICATIONS
Units: 3
This course covers issues and skills that are crucial to effective intercultural communication in business. The most significant issues pertaining to cross-cultural interaction are examined. Practical guidelines and information on how to conduct negotiations across countries, as well as general do’s and don’ts in international business are covered.  International business writing styles, formats, and content for letters, reports, résumés, presentations, and other miscellaneous business documents are emphasized.

BCOT 152 EMPLOYMENT SEARCH IN THE JOB MARKET
Units: 3
This course prepares business students for the job search process. It emphasizes job search tools, techniques, and procedures for researching the labor market; health and image professional development; writing strategies for résumés, cover letters, and thank-you letters; and understanding human relations in job adjustment.

BCOT 162 BUSINESS DOCUMENT PROOFREADING AND EDITING SKILLS
Units: 3
This course is designed to teach and reinforce accurate spelling, vocabulary, word usage, and proofreading skills with a distinct business orientation. It emphasizes the business context of these basic communications skills, which are needed for integration into other courses such as keyboarding, word processing, presentations, business communications, and office procedures.
 
BCOT 247 MANAGERIAL BUSINESS COMMUNICATIONS
Units: 3
This course applies the principles of ethical and effective communication to the creation of letters, memos, emails, career correspondence, and written and oral reports for a variety of business situations.  The course emphasizes planning, organizing, composing, and revising business documents using word processing software for written documents and presentation-graphics software to create and deliver professional-level oral reports.
 
BCOT 248 PROFESSIONAL SOFT SKILLS FOR WORKPLACE SUCCESS
Units: 3
This course covers the critical soft skills necessary for workplace success.  Topics include, but are not limited to, communication skills, job behavior, customer service, project management leadership, power listening, conflict resolution, teamwork, networking, emotional intelligence, cultural sensitivity, employer expectations, time/stress management, employee attitude, and workplace ethics.
 

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Last Update: 3/24/2021