BCOT - Office Procedures/Skills
BCOT 60 - CUSTOMER SERVICE
This course teaches the importance of effective telephone and customer service techniques in the business office and the correct manner of identifying customer wants and needs.
BCOT 71 - MEDICAL ADMINISTRATIVE OFFICE PROCEDURES
This course prepares the medical/dental secretary or medical/dental office personnel to work as front office personnel in a health care practice. Students will learn to input patient information, schedule appointments, handle billing, handle insurance claims, and apply computer basics as they relate to the medical office. TRANSFER CREDIT: CSU
BCOT 155 - ADMINISTRATIVE SECRETARIAL PROCEDURES
This course will emphasize the planning, organizing, problem solving, and human relation skills needed by secretaries at the administrative level .Employed or re-entry office support personnel may use this class for a refresher course or for professional purposes. TRANSFER CREDIT: CSU
BCOT 161- FILING/RECORDS MANAGEMENT
This is a computerized filing course that covers the principles of information processing, storage, and retrieval. Instruction is given in the rules of indexing and alphabetizing. A study will be made of geographic, numeric, subject, microfilming, and magnetic tape storage systems. Practice will be given in the processing of materials, filing, indexing, alphabetizing, coding, creating filenames and filename extensions for electronic files, and storing and retrieving electronic data to and from directories and subdirectories.
TRANSFER CREDIT: CSU