Commendations, Suggestions & Complaints
COMMENDATIONS / SUGGESTIONS / COMPLAINTS
The Cerritos College Police Department strives to provide the highest quality of service to all our students, faculty and staff. And we encourage our community to provide feedback regarding the performance of our officers and personnel. CCPD knows that we must truly listen to our community if we are to be trusted and genuinely responsive. We encourage the public to submit any and all commendations, suggestions, and/or complaints so that we my address these issues and improve our service.
You can access and download our Commendation / Suggestions / Complaint Form ONLINE.
Please mail or deliver the completed form to:
Cerritos College Police Department
Attn: Chief Don Mueller
11090 New Falcon Way
Cerritos, CA 90703
You can also scan and email the from to DMueller@cerritos.edu
The Chief of Police has a legal mandate to ensure procedures exist for investigating complaints made by members of the public against Police Department personnel.
The employees of the Cerritos College Police Department are carefully selected, highly trained and serve the Cerritos College community with pride. However, as in any organization, deviations from ideal performance occur. Allegations of misconduct against Department personnel are investigated thoroughly and objectively, and appropriate action taken, with the goals of maintaining the integrity of the Department and the confidence of our college community.
Anyone has the right to make a complaint against any employee of the Police Department. The complaint may be made to any supervisor or directly to the Chief of Police. A complaint may be made in person, by telephone, by mail, or by email. Complaints may also be made anonymously. The Department provide the complaining party with a copy of their own signed statement when the complaint is filed in person. All others will be mailed.
Once a complaint is received, the following procedure is followed:
- The complaint is forwarded to the Chief of Police where it is given a file number and assigned to a supervisor for investigation.
- The person filing the complaint will be sent a letter acknowledging the Department has received the complaint and indicating the file number.
- Upon completion of the investigation, the case will be forwarded to the Chief of Police for final disposition and appropriate action.
HOW TO FILE A COMPLAINT
The Following Information Is Important When Filing A Complaint:
- The officer's name and description, badge number, and vehicle number, if obtained
- Witnesses names, addresses and telephone numbers
- Any other evidence you feel may be important such as copies of citations, photographs, recordings, etc.
- Complaint Form
Department investigators make every effort to uncover the truth in each situation. In those cases where a individual feels that a proper investigation has not been conducted, the individual may contact any of the below listed agencies:
District Attorney's Office
Los Angeles County
275 Magnolia Ave, Suite 3195
Long Beach, CA 90802
Attorney General's Office
State of California
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244
Federal Bureau of Investigation
501 W. Ocean Boulevard, Suite #7370
Long Beach, CA 90802