Service Excellence Commitment
Cerritos College Cares (C3)
Our Service Excellence Commitment
Cerritos College will be a premier service excellence institution. We are guided by our core customer service values that include being welcoming, knowledgeable, empathetic, efficient and responsive. We will deliver a positive and memorable customer service experience that exceeds the needs and expectations of our diverse constituencies.
To achieve this goal, we will:
- Take personal responsibility to provide a superior and consistent customer service experience during interactions with our internal and external community members;
- Provide a welcoming environment where people can safely discover and achieve their full potential;
- Foster an inclusive environment that creates a sense of belonging for all;
- Streamline institutional practices to continuously improve the customer service experience and,
- Create a culture of respect and shared accountability.