Service Excellence Commitment

Service Excellence

Cerritos College Cares (C3)
Our Service Excellence Commitment

Cerritos College will be a premier service excellence institution. We are guided by our core customer service values that include being welcoming, knowledgeable, empathetic, efficient and responsive.  We will deliver a positive and memorable customer service experience that exceeds the needs and expectations of our diverse constituencies.    

To achieve this goal, we will:

  1. Take personal responsibility to provide a superior and consistent customer service experience during interactions with our internal and external community members; 
  2. Provide a welcoming environment where people can safely discover and achieve their full potential; 
  3. Foster an inclusive environment that creates a sense of belonging for all;  
  4. Streamline institutional practices to continuously improve the customer service experience and, 
  5. Create a culture of respect and shared accountability.