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IT Support Frequently Asked Questions

HOw to personalize your Portal account

Step 1: Enroll an email address to receive the one-time passcode in addition to the mobile text message.

This will help unlock your account or retrieve a forgotten password in the event that you change or lose your mobile phone.

Step 2: Set up your default/preferred method for receiving you one-time passcode. 

Mobile text message is the default for most people, but you can select email.

Step 3 (Optional): Set up the mobile authenticator app. 

The authenticator app is more secure and will generate one-time passcodes offline so you can log in even when you are not getting mobile reception.

General Questions

Managing your Portal Account

Answers for students

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Last Update: 8/11/2021