IT Support Frequently Asked Questions

How to personalize your Portal account

Step 1: Enroll an email address to receive the one-time passcode in addition to the mobile text message.

This will help unlock your account or retrieve a forgotten password in the event that you change or lose your mobile phone.

Step 2: Set up your default/preferred method for receiving you one-time passcode. 

Mobile text message is the default for most people, but you can select email.

Step 3 (Optional): Set up the mobile authenticator app. 

The authenticator app is more secure and will generate one-time passcodes offline so you can log in even when you are not getting mobile reception.

General Questions

Managing your Portal Account

Answers for students

Working with Outlook 365

Working From Home

Frequent Help Desk Questions