IT Support Frequently Asked Questions

Step 1: Enroll to an email address to receive the one-time passcode.

This will help unlock your account or retrieve a forgotten password in the event that you change or lose your mobile phone.

Step 2: Set up your default/preferred method for receiving your one-time passcode.

Mobile text message is the default for most people, but you can select email.

Step 3 (Optional): Set up the mobile authenticator app.

The authenticator app is more secure and will generate one-time passcodes offline you are not getting mobile reception for text messages.

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